Beijing Capital International Airport Awarded Director-General’s Special Contribution Award

During the meeting of the Airports Council International (ACI) of the Asia-Pacific region on Oct. 13th, the ACI announced that the Beijing Capital International Airport (BCIA) was awarded with the Director-General’s Special Contribution Award, the first honor to any Chinese airport. Director-General Angela Gittens of the ACI said there were three reasons for the honor:
First, the BCIA launched Terminal 3 this year (the world’s largest standalone building) marking an outstanding achievement and setting new standards for passenger convenience. The new terminal’s transition was made smoothly, exemplifying how carefully the plans had been prepared and carried out. Second, the BCIA successfully served the Beijing Olympics Games and the Paralympics. The BCIA guaranteed 5.5 million passengers’ travel needs, including more than 70,000 Olympians, their family members, and 170 heads of state. It is a significant accomplishment to assure so many important and special passengers while maintaining a general high level of customer service. Third, the BCIA had created several outstanding programs in the past year. Several measures had been implemented such as offer training to 27 stakeholder units and more than 60,000 employees. All stakeholders implemented measures to improve customer service, with passenger satisfaction making great progress while passenger throughput increased by 5%.